05: Sam Khorramian on The Culture of Fast Growth (Inc. 500 #26, #31, #33, #56)

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Sam Khorramian is a serial entrepreneur, investor, speaker, and internet marketer who co-founded Big Block Realty—a flat-fee, vertically integrated real estate brokerage that consistently makes the Inc 500 list of Fastest-Growing Companies in America (#26, #31, #33, #56).

In this episode, you’ll learn all about what differentiates Sam’s brokerage firm from the competition and his unique approach to building an award-winning company culture.

Sam drops all kinds of knowledge around best-in-class customer service, attracting & retaining top talent, cultivating an environment that your staff wants to be a part of, and why LOVE is the biggest driver for his success as an entrepreneur.

Sam believes that in order to create a remarkable experience for your customers that drive extraordinary results for your business, you need to serve your team at the highest level.

If you want to build and scale a top-performing organization, you can’t do it alone. Listen in to hear an insightful conversation with Sam Khorramian!

Sam Khorramian Tweetables
“I’m a really big believer that if you create a wow experience that is truly remarkable, all of a sudden your customers are your advocates.” – Sam Khorramian

“I want my team to feel like they are on the side of me, not behind me. I don’t believe that that’s the way you create long-lasting relationships with your employees.” – Sam Khorramian

“Love to me is always the answer. If you create that environment of feeling loved, for your customers and for your staff, they will die on a sword for you.”- Sam Khorramian

Full Interview Transcript

Key Takeaways with Sam Khorramian

✔️ Why customer service is at the core of building and scaling a truly remarkable business.

✔️ What Sam’s real estate brokerage does differently that allows him to grow faster than the competition.

✔️ The one thing that’s often more important to employees than how much they get paid.

✔️ How to avoid the “got-a-minute” meetings by empowering your staff to make decisions without you.

✔️ How to create a work environment that draws people in and makes them never want to leave.

✔️ Why Sam believes “love” is the key to building a successful company culture.

✔️ The value of keeping good people in place.

✔️ Why putting motivational words up on the wall isn’t going to build a great company culture.

Resources

Big Block Realty

Delivering Happiness: A Path to Profits, Passion, and Purpose

The Core Value Equation: A Framework to Drive Results, Create Limitless Scale and Win the War for Talent

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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